1. Can I check the balance in CCB New Zealand, if the account has been opened in China ?

Unfortunately, we do not have the authority to operate bank accounts have not opened by CCB New Zealand. Any details, please contact CCB's customer service hotline 95533 in China or online customer service at CCB's official website homepage (www.ccb.com).

2. How do I call the customer service hotline 95533 outside China ?

To call the customer service hotline 95533 from overseas, you can dial 0086-10-95533.

3. Why can't I withdraw cash from ATM machines in New Zealand ?

Cash withdrawal by CCB China bank card from ATMs in New Zealand is under cooperation agreement between UnionPay and local banks. In this case, it is recommended to first ask the ATM machine provider whether it has cooperated with UnionPay and check the account status as well as account balance through electronic channels or consult with CCB China customer service hotline.

4. Do I have a bank card in the bank account opened by CCB in New Zealand? Can I withdraw cash ?

Sorry, the bank accounts currently opened by the Bank do not provide bank cards, and the Bank does not operate cash business.

5. What is the password in my bank statement in CCB New Zealand ?

When you open a bank account with CCB New Zealand, we will send statement password by email to describes the password you need to open the bank account statement. If you have forgotten your bank statement password, please call +64-9-3388200.