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Feedback and Complaints
At China Construction Bank (New Zealand) Limited (CCBNZL), we are committed to delivering high-quality banking services and treating every customer fairly. If something has gone wrong or we haven't met your expectations, please tell us. We treat all feedback and complaints seriously and see them as an opportunity to improve the quality of our service and products.
Our complaint handling process is free, confidential, and fully aligned with the Banking Ombudsman Scheme.
If you have any inquiries, we encourage you to first discuss it with your Customer Relationship Manager. If your inquiries have not been resolved and you want to make a complaint, you may contact us direct by email, phone, or in writing. You may choose to have a representative to support you during the complaint process. To enable us to engage with the representative you must give us authorisation to do so.
If you are the representative making a complaint on behalf of another person, we may require written authorisation from you before progressing to ensure that we can communicate appropriately and meet our privacy and confidentiality obligations.
