建行新西兰 New Zealand Home Page > Products & Services
How to Make a Complaint
You can lodge a complaint through whichever channel suits you best:
Call Us:
CCBNZL
+64 (9) 338 8200 (9am-5pm, Monday to Friday)
Freephone: 0800 2995533 option 5
Write to Us:
CCBNZL Complaints Department
PO Box 305
Shortland Street
Auckland 1140
Email: complaints@nz.ccb.com
Deliver Your Complaint:
China Construction Bank New Zealand Limited
Level 29, Vero Centre
48 Shortland Street
Auckland 1010
What Information to Include
To help us resolve your concern as quickly as possible, please provide:
1. Your full name and account/customer reference number.
2. A description of what happened and why you are unsatisfied.
3. How you would like us to put things right.
4. Any supporting documents or details.
5. Your preferred contact method and best time to reach you.
Accessibility & Vulnerability Support
If you require extra support communicating with us, need language translation, or are experiencing unforeseen financial hardship or vulnerability, please let us know. We will adapt our process to assist you
