Lodging a complaint or feedback

Come to see us in person at 48 Shortland Street, Level 29, Auckland 1010, or give your manager a call or email.

Contact Us

CCBNZ Complaints Department

Direct Dial:+64（9）338 8200

Email: info@nz.ccb.com

Address:Vero Centre, Level 29, 48 Shortland Street, Auckland 1010

We will aim to resolve your complaint within 5 working days of receiving it.

The Banking Ombudsman

If you do not believe we haven't resolved you’re compliant to your satisfaction, you can seek independent assistance from the Banking Ombudsman. Please note that before the Banking Ombudsman can review your complaint, it must have been fully investigated by CCBNZ first.

The Banking Ombudsman can help customers resolve concerns and disputes with their bank, free of charge. The Banking Ombudsman isn't able to consider all types of complaints - see the Banking Ombudsman Scheme website for more information. You can contact the Banking Ombudsman Scheme from the website, write to Freepost 218002, PO Box 25327, Featherston Street, Wellington 6146 or call 0800 805 950.