1. Can I have a personal bank account with CCB NZ?
You can open a personal bank account with CCB NZ for (international) payment transactions. Please note that CCB NZ personal bank accounts are not suitable for day to day banking services and no bank cards associated with the account will be issued.
2. How can I open a personal bank account with CCB NZ?
Please contact a Relationship Manager at CCB NZ who will instruct you on the bank account opening process and documents needed:
Proof of address:
IRD number and tax rate:
Forms to complete:
3. Can I deduct money at your branch with my CCB China bank card?
Currently we do not have a public Branch in New Zealand and don’t offer ATM services.
4. I found a CCB bank card and would like to return it to the owner.
If the card was issued by a CCB entity, please call the number on the back of the card for further instructions.
5. I have a home loan with CCB NZ. How can I change my address or other details?
Please contact your Relationship Manager, or if you do not have their details, email us at info@nz.ccb.com.
6. Can I transfer money to China through CCB NZ?
Only existing CCB NZ customers can transfer money to a Chinese bank account through CCB NZ. Please contact your Relationship Manager, or if you do not have their details, email us at info@nz.ccb.com.
7. How can I transfer money from my CCB Bank Account (in China) to New Zealand?
Only existing CCB NZ customers can transfer money from CCB (in China) to a CCB NZ bank account. If you are banking with CCB New Zealand Ltd (SWIFT Code: PCBCNZ22)
Instruct CCB in China to initiate a cross-border (international) telegraphic transfer through a CCB store in China or internet banking.
Customer Payment Standard Settlement Instruction of CCB New Zealand Ltd
8. How can I transfer money from a CCB Bank Account (in China) to another Bank in New Zealand?
9. How can I transfer NZD funds from other Banks in New Zealand to CCB New Zealand?
If you are banking with CCB New Zealand Ltd (SWIFT Code: PCBCNZ22)
If you are banking with CCB New Zealand Branch (SWIFT Code: PCBCNZ2A)
10.How can I transfer funds from New Zealand to China or other overseas countries?
Complete the application form online before printing (handwritten details may be rejected and may cause reading error or delay). Once you have completed the application form, please sign it. Email your completed form to your CCB NZ Relationship Manager and to operation@nz.ccb.com. Please DO NOT send your request more than once as transactions may be duplicated. For more assistance and details, please contact your Relationship Manager at CCB NZ or our hotline 09 3388200, email: info@nz.ccb.com
11. How much do I get charged if I withdraw money from an ATM with my CCB China bank card in New Zealand?
Please contact the CCB Branch that has issued your card for information on overseas ATM fees charged. Usually, the amount contains administrative fees from your bank and the local Bank offering the ATM services. The local bank will also quote the exchange rates.
12. I tried to withdraw money from an ATM in New Zealand but the transaction failed. Why?
Typically, each ATM in New Zealand will indicate which cards are accepted. We recommend you contact the CCB Branch that issued your card for further information on using your card abroad.
13. An ATM collected my CCB China card while I was trying to withdraw money from it. What can I do?
You need to contact the CCB China Branch that has issued your card via their 24 hour helpline for lost or stolen cards. CCB NZ cannot assist with the issuance or replacement of your card.
14. Can I exchange foreign currency at CCB NZ? What is the current exchange rate?
Only existing CCB NZ customers can exchange foreign currency through their CCB NZ bank account. Please contact your Relationship Manager, or if you do not have their details, email us at info@nz.ccb.com.
Customer Information – Hardship, Financial Mentoring and Complaints
Are you suffering from an unforeseen hardship?
If you are suffering from a hardship (illness, injury, loss of employment, the end of a relationship, or other event) and this is affecting your ability to make payments, please get in touch with CCBNZ as soon as possible so we can look at other ways to help. You may be able to apply for hardship and postpone your payments or reduce your required payments for a period of time.
You need to apply to us in writing and explain why you cannot meet your obligations under the Loan Agreement. You must also explain what changes to the Loan Agreement will help you meet your obligations. For example, extending the term of your loan and reducing the amount of each instalment and/or postponing your payments for a period of time or both of those things together.
In order to assess your application, we will need information from about the hardship, expected duration and your financial position. We have a hardship application form that sets out the types of information we need, which is available on our website here: http://nz.ccb.com/newzealand/en/indexv3.html
One way to make the application is contact us in writing at P.O.Box 305, Shortland Street, Auckland 1140, New Zealand by post to [Attention: Risk Manager], Level 29, Vero Centre 48 Shortland Street, Auckland 1010
If you are experiencing hardship, please contact us as soon as possible. In some circumstances you may lose the right to make a hardship application.
Financial Mentoring and Advice Services
If you are concerned about your financial position, please talk to us.
You can get free and independent budgeting advice from organisations such as FinCap or by calling MoneyTalks on 0800 345 123 or email help@moneytalks.co.nz or get free consumer advice from the Citizen Advice Bureau on 0800 367 222.
If you wish to obtain legal advice there are organisations that provide free information and legal advice such as a local Citizen’s Advice Bureau or Community Legal Centre.
Complaints
CCBNZ is registered as a financial service provider under the Financial Service Providers (Registration and Dispute Resolution) Act 2008 and our registration number is FSP384546
If you have a complaint or a dispute, we recommend that you contact us and discuss it with us first. We may be able to help you. Please contact us by telephone on 09 338 8297 or send your written complaint to: CCBNZ Complaints Department, PO Box 305,Shortland Street, Auckland 1140, Email: complaints@nz.ccb.com
On receipt of your complaint, we will contact you within two (2) working days to acknowledge receipt of the complaint. We aim to respond the complaint within five (5) days if it cannot be resolved immediately. If we need more time to investigation or consider your complaint, we will contact you and let you know when you can expect our response.
If you remain dissatisfied with our response, you are entitled to pursue your complaint with our dispute resolution service which is the Banking Ombudsman.
Banking Ombudsman
Freephone: 0800 805 950
Website: https://bankomb.org.nz
Business address: Level 5, Huddart Parker Building, 1 Post Office Square, Wellington 6011
