Lodging a complaint or feedback
Come to see us in person at 48 Shortland Street, Level 29, Auckland 1010, or give your manager a call or email.
CCBNZ Complaints Department
Direct Dial: +64（9）338 8200
Address: Level 29, Vero Centre, 48 Shortland Street, Auckland 1010
We will aim to resolve your complaint within 5 working days of receiving it.
The Banking Ombudsman
If you do not believe we have resolved your compliant to your satisfaction, you can seek independent assistance from the Banking Ombudsman. Please note that before the Banking Ombudsman can review your complaint, it must have been fully investigated by CCBNZ first.
The Banking Ombudsman can help customers resolve concerns and disputes with their bank, free of charge. The Banking Ombudsman isn't able to consider all types of complaints - see the Banking Ombudsman Scheme website for more information. You can contact the Banking Ombudsman Scheme from the website, write to Freepost 218002, P.O. Box 25 327, Featherston Street, Wellington 6146 or call 0800 805 950.