1. 我可以在建行新西兰开设个人银行账户吗？
您可以在建行新西兰开设用于（含国际）汇款的个人银行账户。请注意建行新西兰个人银行账户不发放银行卡，所以可能不满足您的日常理财目的。
2. 我如何开立一个建行新西兰的个人银行账户？
请联系建行新西兰的客户经理，您会得到关于开户流程的指引。 所需资料通常为：
地址证明：
IRD税号和税率：
需要完成的表格：
3. 我可以使用建设银行的银行卡在建行新西兰进行提款吗？
目前建行新西兰没有面向公众的营业柜面，也不提供ATM服务。
4. 我拾到一张建设银行的卡片，想将其归还持卡人？
如果该卡片为建设银行发出，请致电卡片反面的电话获取进一步的指引。
5. 我与建行新西兰签有住房贷款，我如何变更地址或其他信息？
请联系您的客户经理，如果您无法联系到客户经理，请电邮至info@nz.ccb.com。
6. 我可以通过建行新西兰向中国转款吗？
只有当前建行新西兰的客户可以通过建行新西兰向一个账户银行账户转款。请联系请联系您的客户经理，如果您无法联系到客户经理，请电邮至info@nz.ccb.com。
7. 我如何从中国的建设银行账户向建行新西兰的账户转款？
只有当前建行新西兰的客户可以从中国的建设银行账户向建行新西兰的账户转款。 向建行新西兰（建设银行新西兰有限公司）转款的SWIFT代码是PCBCNZ22
请访问中国境内的建设银行网点或使用在线银行发起跨境（国际）电汇。
8. 我如何从中国的建设银行账户向某家新西兰的银行的账户转款？
9. 我如何从某家新西兰银行向建行新西兰的账户转新西兰元？
向建行新西兰（建设银行新西兰有限公司）转款的SWIFT代码是PCBCNZ22
向建行新西兰分行转款的SWIFT代码是PCBCNZ2A
10. 我如何从新西兰向中国或其他国家的账户转款？
请在打印前填写申请表（手写字迹不清晰可能会导致错误） 完成申请表后请签字。将完成的表格同时发给您的客户经理和地址operation@nz.ccb.com。 请不要多次发送您的请求，可能会造成重复汇款。 我们可能会联系您核实您的身份和汇款请求的真实性。 如需帮助，请联系您的客户经理，或致电热点09 3388200，电邮info@nz.ccb.com
11. 如果我使用新西兰的ATM从建设银行银行卡中提取现金，会被收费多少？
关于跨境AMT的收费标准，请咨询您的发卡分行。 一般而言，收费金额包含您的银行和当地银行的管理费用。同时当地银行也会发布外汇牌价。
12. 我试过从新西兰的ATM上提取现金但交易失败了，为什么？
通常新西兰的每个ATM会说明它支持的卡片类型。我们推荐您联系您的建行发卡分行咨询卡片的跨境使用信息。
13. 我使用建设银行银行卡提款时，被ATM吞卡了。我该怎么办？
您需要通过24小时热线联系您建行发卡分行，挂失该卡。 建行新西兰不能帮助重新发放或更新该卡。
14. 我可以在建行新西兰做货币兑换吗？汇率是多少？
只有建行新西兰现有客户可以通过建行新西兰银行账户兑换货币。请联系您的客户经理，如果无法联系到客户经理，请电邮至info@nz.ccb.com
Customer Information – Hardship, Financial Mentoring and Complaints
Are you suffering from an unforeseen hardship?
If you are suffering from a hardship (illness, injury, loss of employment, the end of a relationship, or other event) and this is affecting your ability to make payments, please get in touch with CCBNZ as soon as possible so we can look at other ways to help. You may be able to apply for hardship and postpone your payments or reduce your required payments for a period of time.
You need to apply to us in writing and explain why you cannot meet your obligations under the Loan Agreement. You must also explain what changes to the Loan Agreement will help you meet your obligations. For example, extending the term of your loan and reducing the amount of each instalment and/or postponing your payments for a period of time or both of those things together.
In order to assess your application, we will need information from about the hardship, expected duration and your financial position. We have a hardship application form that sets out the types of information we need, which is available on our website here: http://nz.ccb.com/newzealand/en/indexv3.html
One way to make the application is contact us in writing at P.O.Box 305, Shortland Street, Auckland 1140, New Zealand by post to [Attention: Risk Manager], Level 29, Vero Centre 48 Shortland Street, Auckland 1010
If you are experiencing hardship, please contact us as soon as possible. In some circumstances you may lose the right to make a hardship application.
Financial Mentoring and Advice Services
If you are concerned about your financial position, please talk to us.
You can get free and independent budgeting advice from organisations such as FinCap or by calling MoneyTalks on 0800 345 123 or email help@moneytalks.co.nz or get free consumer advice from the Citizen Advice Bureau on 0800 367 222.
If you wish to obtain legal advice there are organisations that provide free information and legal advice such as a local Citizen’s Advice Bureau or Community Legal Centre.
Complaints
CCBNZ is registered as a financial service provider under the Financial Service Providers (Registration and Dispute Resolution) Act 2008 and our registration number is FSP384546
If you have a complaint or a dispute, we recommend that you contact us and discuss it with us first. We may be able to help you. Please contact us by telephone on 09 338 8297 or send your written complaint to: CCBNZ Complaints Department, PO Box 305,Shortland Street, Auckland 1140, Email: complaints@nz.ccb.com
On receipt of your complaint, we will contact you within two (2) working days to acknowledge receipt of the complaint. We aim to respond the complaint within five (5) days if it cannot be resolved immediately. If we need more time to investigation or consider your complaint, we will contact you and let you know when you can expect our response.
If you remain dissatisfied with our response, you are entitled to pursue your complaint with our dispute resolution service which is the Banking Ombudsman.
Banking Ombudsman
Freephone: 0800 805 950
Website: https://bankomb.org.nz
Business address: Level 5, Huddart Parker Building, 1 Post Office Square, Wellington 6011
