CCB NZ Licencing information
China Construction Bank (New Zealand) Limited (“CCB NZ” or “we”) (FSP384546) holds a transitional Financial Advice Provider licence issued by the Financial Markets Authority (“FMA“) to act as a provider of financial advice services. This licence does not contain any specific conditions limiting or restricting the advice that we may give however the licence subject to:
CCB NZ is a wholly owned subsidiary of China Construction Bank Corporation. You can contact us at:
Direct Dial: +64（9）338 8200
Freephone: 0800 2995533 option 5
Email: info@nz.ccb.com
PO Box 305
Shortland Street
Auckland 1140
CCB NZ is the Financial Advice Provider and the financial advice services will be provided by our financial advisers, who are CCB NZ employees. References to ”we” in this statement refer to both CCB NZ and our financial advisers.
Nature and Scope of Financial Advice Service
We provide financial advice on the following types of financial advice product:
Our financial advice service is limited to the Products issued by CCB NZ. Our financial advisers cannot provide advice on any other financial products. If you want advice on other financial products you will need to seek advice from a different financial advice provider.
You do not have to pay any fees or other expenses to CCB NZ or our financial advisers in relation to this advice.
Our Duties to You
We are bound by various duties to you under the Financial Markets Conduct Act 2013, including to:
The code of conduct can be found at www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.
Conflict of Interest and other Incentives
We will gain a material benefit if you choose one of the Products. The material benefit may include fees and interest that we receive in relation to the Products.
To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations reflect your objectives and circumstances. We also disclose the features of each Product, including full disclosure of all fees and interest, enabling you to compare the Product against products from other providers.
All our financial advisors undergo annual training about how to manage conflicts of interest. We also undertake an annual audit of our compliance programme and provide additional training where necessary.
Our financial advisers do not receive any commission or direct incentive if you choose one of the Products. Our financial advisers receive an annual salary and may also receive variable annual bonuses. The performance criteria for annual bonuses include the advisor’s quality of service and compliance with standards; they are not volume based. Your choice of Product does not form part of our financial adviser’s bonus performance criteria.
What should you do if you have a problem or complaint?
We value every client’s experience and feedback. If you have a complaint about CCB NZ, its financial advisers or the service you received, you should contact your Relationship Manager in the first instance.
If you do not receive the desired response, or if the complaint is about the Relationship Manager, you can direct your complaint to our internal complaints process by writing to:
CCBNZ Complaints Department
Email: complaints@nz.ccb.com
PO Box 305
Shortland Street
Auckland 1140
Our Internal Complaints Process
If we receive a complaint from you, we will consider it and contact you by email to acknowledge receipt of your complaint.
We aim to respond within 5 working days of receiving complaints. If this is not possible, we will contact you within 10 working days with a proposed resolution, or revised timeframe.
Dispute Resolution Service
If the complaint is not resolved to your satisfaction using our internal complaints process, you have access to a dispute resolution service that will help investigate and resolve your complaint.
CCB NZ is a member of the Banking Ombudsmen Scheme who provides a free and independent dispute resolution service. Contact details for the Banking Ombudsmen Scheme are:
Phone: 0800 805 950 / +64 4 915 040 if calling from overseas
Email: help@bankomb.org.nz
The Banking Ombudsman
Freepost 218002
PO Box 25327
Featherston Street
Wellington 6146
