China Construction Bank (New Zealand) Limited and China Construction Bank Corporation, (“together CCB NZ Group”) are committed to your privacy.
This privacy policy will explain how CCB NZ Group collect, store, use and share personal information in accordance with the obligations of the Privacy Act 2020.
This privacy policy covers all CCB NZ Group products and services as well as the interactions with our customers. This policy also includes the use of information obtained from access to our website, email correspondence, telephone calls and hard copy documents.
Our products and services have their own terms and conditions that may include specific privacy terms. If the privacy terms in your product are different from the terms in this privacy policy, then the privacy terms in this privacy policy will apply.
Personal information is any information about a specific individual. The information does not need to name the individual as long as they are identifiable in other ways.
This includes information that can be used to identify our customer for example:
1.3.1 How we collect information:
Personal information are collected through set processes during customer engagement with relationship managers (or other CCB NZ Group staff), or third party interventions (i.e. lawyers or brokers) when an application is submitted for one of our products. This will include the collection of copies of documents with personal details, signatures and/or phone recordings (for verification or training purposes) or written communication (emails or hard copy documents).
Information can also be collected from third parties and may include credit records, financial records and transaction history, employment details or complaints processes.
Digital information such as IP addresses and cookies are also collected when our website is accessed. Using mobile devices for WeChat the IP addresses, cookies device location and other electronic identifiers turned on may be collected.
Information from third parties include information on publically available social media platforms that can be used for marketing and business development purposes.
Publically available registers include registers such as the Registrar of Companies, or commercial information from credit reporting agencies, market researchers or data and/or analytics providers.
When you choose not to provide the personal information that is legally required by CCB NZ Group during an onboarding process, CCB NZ Group may not be able to offer a services to you.
The following information is required when a customer applies for a product or service:
For credit approval and transaction monitoring the following information are collected:
Applications can be made directly to CCB NZ Group or via brokers. This includes email correspondence, verified copies of personal documents and financial details (Source of Funds or Source of Wealth) of customer.
The collection of this information is also required to fulfil other legal requirements such as the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“the AML/CFT Act”).
1.3.2 How we use information:
CCB NZ Group may use personal information for a range of purposes including for the provision of products and services, and meeting legal obligations.
The use of information also assist us to better understand client preferences to conduct and improve our business. This allows CCB NZ Group to deliver a service to our customers and making assessments of their financial position for products.
The development of technology enhance analytics and information gathering through public websites and accredited vendors to meet our legal obligations. Information shared with these vendors are securely stored. The vendors used are subjected to annual security tests and accreditation.
A further example of technology enhancements are the use of “cookies”. These are text files stored by the browser when visiting websites. The information collected via “cookies” are used for product and service development. Customers may be able to configure their browsers to be notified when “cookies” are offered and decide whether to accept it or not.
Information collected may be used within the wider China Construction Bank Corporation to manage our business efficiently, develop new products and set strategies for the business both locally and internationally.
1.3.3 How we disclose information:
Information may be disclosed to CCB NZ Group’s service providers, law enforcement agencies and regulators to meet legal obligations, for example the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“AML/CFT Act”) and other regulatory or enforcement inquiries.
CCB NZ Group may share personal information with credit reporting agencies, third party service providers, government and law enforcement agencies, regulators, disputes resolutions schemes, the wider branches of China Construction Bank Corporation, payments system operators and third party service providers, suppliers and business partners bound by confidentiality obligations.
The customer can decide whether or not the information can be shared, but that may limit the service offered for example:
1.3.4 How we store information(Keeping information Safe):
Information will be stored in either hard copy or electronic form with secure data protection at the offices of CCB NZ Group at Level 29, 48 Shortland Street, Auckland, New Zealand and/or China Construction Bank Corporation's principal offices at no. 25 Financial Street, Xicheng District, Beijing 100033, the People's Republic of China.
The information may also be held at such other third party providers when information has been shared in accordance with the Bank's Privacy Policy.
A range of physical and electronic data security measures are used to protect information from loss, unauthorised use, access, modification or disclosure. This includes:
CCB NZ Group securely stores personal information collected on our systems from unauthorised access through the use of recognised security firewalls, processes and procedures such as password protection and locked access for unauthorised staff.
1.3.5 Access and correcting information:
CCB NZ Group will endeavour to keep information up to date. It is the responsibility of the customer to provide complete and accurate information to CCB NZ Group when applying for a product or when there is a change in the customer’s personal information.
The customer must immediately inform CCB NZ Group of a change in their tax residency status.
CCB NZ Group is also obliged under the AML/CFT Act to conduct Ongoing Customer Due Diligence (“OCDD”). This will allow CCB NZ Group to contact customers during the customer relationship to confirm and/or update personal information.
Customers may request access and corrections to personal information. There is no charge in updating personal information, but in some instances where the information is requested a reasonable fee may be charged to process the customer’s request to cover the activities of locating, collating and supplying the information.
Customers have the right to withdraw information at any time, but this may impact the service and may result in the cancellation of the service.
The data CCB NZ Group collect is personal data, and customers have the right:
1.3.6 Complaints:
CCB NZ Group’s priority is to maintain the privacy of our customers.
Concerns relating to privacy breaches can be raised directly to the relationship managers who will best attempt to resolve the matter as soon as possible.
If the complaint cannot be resolved you can contact the Complaints Officer through the following channels:
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Email:complaints@nz.ccb.com Dial: 0800 299 5533; or In person at: CCB NZ Group, Level 29, 48 Shortland Street, Auckland. |
If you are not satisfied with the internal complaints process you can contact the Banking Ombudsman, an independent dispute resolution service:
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Email:bankomb.org.nz |
If the complaint is about how CCB NZ Group handle personal information you can contact the Office of the Privacy Commissioner at:
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Email:enquiries@privacy.org.nz Dial: 0800 803 909 Write to: PO Box 10 094, The Terrace, Wellington 6143 |
European Union
If you are located in the European Union you may also have rights under the General Data protection Regulation (“GDPR”).
The GDPR set the rules for the usage, collection, storage and sharing of personal information in a lawful, fair and transparent manner. The GDPR also sets out the customer’s rights as a ‘data subject”.
If you have a complaint you can access the UK Information Commissioner’s Office (“IOC”) website to make a complaint at https://ico.org.uk/
